CUSTOMER SERVICE & SHIPPING INFORMATION
All orders are subject to availability. If the item is not in stock, we will e-mail you with the expected ship date.
For orders to the 48 contiguous states, we offer two shipping methods, ground or air:
- Ground shipments are sent at our discretion via UPS ground or Post Office. Delivery is normally within 10 business days. All shipments depart from our San Rafael, CA warehouse.
- Air shipments are sent via UPS 2nd day air. Delivery is normally within 4 business days. P.O. Box addresses are not acceptable for air shipping.
Shipping cost to the 48 contiguous states is based on the amount of the order:
|Order amount||Under $75||$75 to $199||$200 to $499||$500 to $999||$1000+|
|2 day shipping||$17.50||$22.50||$30.00||$42.50||$57.50|
Orders to Hawaii, Alaska and U.S. territories outside the 48 contiguous states are usually shipped priority mail with delivery confirmation. Additional shipping charges apply.
Canadian orders are shipped UPS standard if ground shipping is selected. All other international orders (including air shipment orders for Canada) are shipped UPS express.
Additional fees such as taxes, import duty or customs clearance charges may be requested upon delivery by UPS or billed to you separately by your local customs service.
Once your order ships, you will automatically receive an e-mail notifying you of the shipping method and tracking number. Please visit the appropriate website, www.ups.com or www.usps.com to track your package and get the most up-to-date information on the expected delivery date.
We accept Visa, MasterCard and American Express only. Your card will not be charged until your order ships from our warehouse.
Orders shipped to New York and California are subject to sales tax. The tax is calculated automatically during the checkout process when the order is placed.
All orders placed through our website are considered confirmed once you complete the checkout process. Cancellation requests may be able to be accommodated if received the same day as the order was placed by contacting firstname.lastname@example.org.
We are confident you will be happy with your purchase. However, should you wish to return any item(s), you will need to contact us by e-mail at email@example.com within 10 days of receipt of the merchandise to request a Return Authorization Number (RA#). This RA# must be clearly marked on the outside of the carton or your return will be refused.
We strongly recommend that you ship us your return via UPS or another traceable method as we are not responsible for any lost returns if it cannot be shown that we received the package. Do not ship your return C.O.D. as it will be refused.
Regardless of the reason for your return, you will need to return the item in original saleable condition including all original packaging and with all tags still attached. Upon receipt and processing of your return, we will refund you the purchase price less a $5.00 restocking fee and less shipping costs.