Sales Policy

  1. Unless clearly stated otherwise, all prices quoted are F.O.B. our warehouse in San Rafael, California.
  2. Minimum opening order is $500.  Minimum reorders are $100.
  3. If an order of less than $100 is accepted, it is subject to a $10 handling fee in addition to regular shipping charges.
  4. Prices, minimum order/reorder amounts and handling charges for below minimum orders are all subject to change without notice.
  5. Unless specified otherwise, orders within the continental U.S. are shipped UPS ground.  Overseas orders are shipped in accordance with the customer’s instructions.  Shipping charges (including C.O.D. charges if applicable) are invoiced at the applicable rates.
  6. Packages returned through no fault of Inge Christopher and reshipped at the customer’s request will be invoiced double shipping and C.O.D. charges.

Credit Policy

  1. Opening orders are shipped pre-paid or Visa/MasterCard/American Express.
  2. Net 30 terms may be extended for subsequent orders when all of the following conditions are met:
    1. Minimum order of $500
    2. Accompanied by a completed Inge Christopher credit application or equivalent (references from at least five active vendors with addresses and telephone numbers to contact).
    3. Account must have been in business for at least two years.
  3. Payment for pre-paid orders must be submitted together with the order.  If payment is by check, the goods cannot be shipped until the check has cleared.
  4. Bank returned checks will result in a $20 back charge and any future orders being shipped on credit card or pre-paid terms only.
  5. All invoices not paid according to the agreed payment terms will be subject to a 1½% charge per month (18% per pear).  If payment is not received within 30 days of due date, all subsequent shipments will be shipped credit card or pre-paid.  If payment is not received within 60 days of due date, no further shipments will be made and no future orders will be accepted.
  6. Invoices overdue by more than 60 days will be submitted to a third party agency for collection.  All legal fees and collection agency fees incurred to collect on delinquent invoices are the responsibility of the delinquent account and will be added to the amount due.

​Return Policy

  1. Authorization must be obtained for all returns.
  2. Claims for damages or shortages must be made within 10 working days or receipt of merchandise by calling customer service at 1-800-827-1112 or e-mailing to customersevice@ingechristopher.com
  3. Claims must include item number(s), invoice date and number, and a description of the damage.
  4. A Return Authorization (RA) number will be issued for all approved returns.  This RA number must appear on the outside of the box.  Any return shipment without an RA number will be refused.
  5. Replacement merchandise or credit will be issued for damaged or defective items only if the damage occurred prior to arrival at the customer’s shipping address.
  6. Dollar value of credits will be based upon invoiced amount.